Shipping & Game App Update
almost 6 years ago
– Fri, Dec 11, 2020 at 03:56:22 PM
Hello everyone,
Just a quick message to say we began shipping yesterday in the UK. A few of you will already have received your tracking IDs and the rest will follow shortly!
US & Canada backers will follow in just 5-7 days time, shipping from California. All other international orders started shipping yesterday, too!
Our fulfilment partners in the UK, USA & China are working as fast as they can to get orders out to everyone on time.
UK ORDERS
Within 24 hours of dispatch you will receive a message from Huboo, our fulfillment company with details of your tracking information. A few backers have already received this information, it is an automated process, others will shortly.
US ORDERS
You will already have received your USPS tracking number from Pirate Ship this week. You will receive another email when your order ships (December 15th to 17th) and then you can begin tracking your order's movement. USPS advices us that all shipments that go out BEFORE December 19th will make it in time for Christmas delivery.
Until your item has been collected by USPS (December 15th to 17th) your tracking number will not tell you anything , other than that it’s been created. The item is being shipped from California, with USPS Priority Mail 1-3 Business Days.
CANADA ORDERS
You will receive your UPS Tracking ID’s on Monday December 13th. Please be on the look-out from any communication from UPS, in case they require anything to get the item to you. These orders are also being collected between December 15th – December 17th. We’re shipping all orders with UPS (NOT USPS), to make sure they get to your order on time.
OTHER COUNTRIES
You will get an notification starting from TOMORROW, when your order ships. All international orders will ship either on December 11th or December 13th. The tracking ID will either come directly from us, or from Next Smart Ship. So be on the look-out for that. All shipments will be trackable!
OTHER NEWS - THE APPS!
You can now download the Android App on the Google Play Store, and the download link to our Windows/ PC app will be available some time tomorrow (December 11th) on our support website. You can also visit our support website ahead of time www.outsmarted.app. You might want to check some of the videos ahead of time!
You can also already try a few questions in the app ahead of time!
The iOS app was submitted 8 days ago to Apple and is taking little longer than the timescale they provided us, to go live, presumably because of Covid-19, and (according to them) “a large increase in the number of new apps being released that require their approval”. We will send out an update when the iOS app is live. This is our top priority, as well as getting you the physical games on time!
Once you get the game, the support website is the ONLY place to communicate with us if you require assistance.
In normal times we try our hardest to give very detailed responses, so we’d appreciate your patience, and to look at the above updates and consider them, full and complete information 😊. We are only a small team, and are doing our best to make sure we deliver to everyone on time, and we have all hands on deck to ensure that happens. It's not long now! We are sprinting (and genuinely not sleeping) to get the game to everyone. We cannot reply to individual Facebook Messenger questions regarding tracking updates. The update regarding tracking, is in this update 😊 (above).
Please bear with us, and trust us when we say that we have worked tirelessly to achieve what is probably the fastest ever turnaround of a Kickstarter board game project getting delivered to its backers.
Thank you to everyone!!
The Outsmarted Team
Not long to wait now!
almost 6 years ago
– Thu, Dec 03, 2020 at 02:33:52 AM
Hello Everyone,
Just a quick update to let you all know that Outsmarted is now making it's way to every corner of the globe to be delivered to all of our backers.
Our aim is to get it to everyone in time for Christmas. It was already a monumental task in such a short time frame (2 months from the end of our Kickstarter campaign to delivery), but covid is making it incredibly difficult for even the world's largest brands to move their goods around the world in a timely fashion. Even software development is made much more difficult by the remote working conditions we have faced.
But, we are still confident that the game will reach almost everyone before December the 25th!!
The apps will be available in the app stores (and the PC version available for download from our website) sometime later this week. We will announce this as soon as it happens. (Even Google and Apple are taking three times longer than normal to approve submitted apps!)
Unfortunately, for the next 7 days we won't be answering any messages that relate to the exact date of each delivery, we are getting hundreds of messages a day asking for a specific date of delivery and I'm afraid we cannot give one.
We will also send a link to our support website by the weekend which is full of useful information ahead of the launch!
Thank you again to everyone...
The Outsmarted Team
Last call for finalising your pledge on Backerkit!! Not long to go now...
almost 6 years ago
– Tue, Nov 17, 2020 at 11:14:21 PM
Hi Everyone,
We hope you are all well and are looking forward to the festive season in these tough times.
By now all of you should have received an email from Backerkit to finalise your pledge for Outsmarted ahead of delivery.
Thanks to everyone for completing this so quickly. so far we have just over 80% completed.
Please, if you are in the 20% of people that for whatever reason missed the email or didn't receive the email, here's what to do:
What to do if you didn't get the Backerkit email
Send us a private message here on Kickstarter with your email address, or just send us a quick email with the subject "Backerkit" to [email protected]
We will then send you a direct link to Backerkit to complete your order.
How is progress on the game?
Things are still progressing as we hoped in nearly every respect and we look forward to sending you the finished game in December.
Helping us to make it even better
We hope you're all going to love the game and we welcome as much constructive feedback as possible once you have had time to play so that we can rapidly make improvements where necessary.
Specifically:
** Does it have any bugs we've missed or any performance issues on any of your devices?
** Was it straightforward to register your license key and start the app?
** What do you think of the in-game help system? Is there anything missing you would like to see?
** Was it straightforward to learn all of the rules?
** What do you think of the questions - difficulty level, time allowed, presentation, quality etc.?
** How straightforward was adding additional hand-held or tabletop devices to the host device?
** Did you try remote-play? With zoom or similar with owners, or with other game owners without video?
** Any suggestions you think would make the game or the whole experience better?
** How does it compare with the traditional counterparts you have played in the past?
Nearer the time we will create an online form / survey for those willing to provide us with their feedback.
Many thanks in advance to everyone & have a great week!
The Outsmarted Team
Latest Update
almost 6 years ago
– Wed, Oct 28, 2020 at 04:34:17 PM
Hi Everyone,
It has been just over two weeks since the end of our campaign and we thought now was a good time for a quick update.
We have been working hard on all aspects of the game and we are pleased to say we are still on target for December delivery.
We have made really good progress in all areas and the team working on the game has expanded!
In a couple of weeks time you will all receive a link to our pledge manager (Backerkit) to finalise shipping and add your address details.
Many thanks from us all and we hope you are excited!
The Outsmarted Team
Outsmarted - Getting Closer
about 6 years ago
– Mon, Oct 12, 2020 at 12:32:15 AM
